Be sure that the Minecraft username you enter is CaSe SeNsItIve!
HowlMC has a strict NO REFUND policy, so once a payment goes through, it is final. Always read store descriptions very carefully before buying, so that you know exactly what you are paying for. We are not obligated to refund your purchase for any reason. Chargeback and dispute fraud is completely unacceptable within our network, and will result in punishment. If you have any questions about a purchase feel free revisit our Terms of Service (howl.tebex.io/termsandconditions) or contact a HowlMC Administrator.
Please remember that you must be online in the server when you make a purchase, you must have inventory space available when making an item purchase (keys, packs, etc), and you may have to wait up to 30 minutes for the payment to go through.